Conrad Tulum Riviera Maya, an All-Inclusive Experience | Resort in Tulum
Resort in Chacalal, Tulum
Catch some rays on Conrad Tulum Riviera Maya, an All-Inclusive Experience's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Change of towels is available on request.
Conrad Tulum Riviera Maya, an All-Inclusive Experience offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium satellite channels and pay movies.
Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
A private beach and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Facility Overview
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Soap
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Shampoo
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Private bathroom
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Towels
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Designer toiletries
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Toilet paper
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Hair dryer
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Access via exterior corridors
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Private plunge pool
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Free local calls
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Turndown service
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Laptop-compatible safe
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Restaurant dining guide
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Mobile key entry
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Phone
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Connecting rooms available
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Blackout drapes/curtains
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Pillow-top mattress
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Air conditioning
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Bed sheets
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Premium bedding
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8 restaurants and 1 coffee shop/cafe
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24-hour room service
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3 beach bars, 1 swim-up bar, 1 poolside bar and 1 bar
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Free bottled water
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Espresso maker
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Free minibar
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Free uncovered valet parking on site
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Wheelchair-accessible public washroom
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Well-lit path to entrance
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Wheelchair accessible (may have limitations)
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Lever door handles
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Stairway handrail height (inches): 35
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Braille signage
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Elevator door width (inches): 43
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Phone accessibility kit
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Visual fire alarm
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Low-height electrical outlets in bathroom
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
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Stair-free path to entrance
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Wheelchair-accessible concierge desk
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Wheelchair-accessible spa
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Wheelchairs available on site
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Handrails in stairways
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Elevator
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Kayaking
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Ecotours
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Hiking/biking trails
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Snorkeling
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24-hour fitness center
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Free bicycle rentals
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Shopping
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3 outdoor pools
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Billiards/pool table
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Evening entertainment
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Fitness classes
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Yoga classes
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Full-service spa
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Volleyball
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Premium channels
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Pay movies
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65-inch flat-screen TV
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Satellite channels
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Conference center (50000 square feet of space)
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Computer station
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Meeting rooms - 3
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Ballroom
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Front-desk safe
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Reception hall
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ATM/banking services
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Gift shop/newsstand
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Elevator
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Banquet hall
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Spanish
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English
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Romance packages available
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Couples dining
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Beach towels
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Smoke-free property
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Wedding services
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Change of bedsheets (on request)
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24-hour front desk
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Luggage storage
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Tour/ticket assistance
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Dry cleaning service
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Daily housekeeping
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Porter/bellhop
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Turndown service
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Change of towels (on request)
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Concierge services
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Supervised childcare (surcharge)
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Babysitting (surcharge)
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In-room child care (surcharge)
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3 outdoor pools
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Snack bar/deli
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Free children's club
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Available in some public areas: Free WiFi
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Pool sun loungers
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Outdoor furniture
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Beach umbrellas
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Terrace
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Firepit
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Private beachfront location
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Outdoor entertainment area
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Pool umbrellas
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Free beach cabanas
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Furnished balcony or patio
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Spa open daily
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Steam room
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Body treatments
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Hot tub
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Massage - deep-tissue
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Couples treatment room(s)
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Sauna
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Manicures and pedicures
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Facials
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13 treatment rooms
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Massage/treatment rooms
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Outdoor treatment areas
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Body wraps
Policies
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted safety features at this property include a fire extinguisher this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) property registration number 011-025-002793/2026
Reviews
Room Arrangement
| Room Info | Facilities |
|---|---|
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Family Suite, Multiple Beds
Room Size:
m2
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GeneralIn-room climate control (air conditioning), Deep soaking bathtub, Garden view, Phone, Rainfall showerhead, Separate bathtub and shower, Number of bedrooms - 2, In-room climate control (heating), Bed count minimum 3, Bed count maximum 3 |
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Room, 2 Queen Beds, Balcony, Ocean View (Ceiba)
Room Size:
m2
|
GeneralBalcony, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Slippers, Television, In-room climate control (heating), Shampoo, Dining table, Bed count minimum 2, Bed count maximum 2 |
|
Room, 1 King Bed, Balcony, Ocean View
Room Size:
506 square feet m2
|
GeneralBalcony, Square meters - 47, Square feet - 506, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Television, Wheelchair accessible, In-room climate control (heating), Wheelchair-width doorways, Shampoo, Ping - 14, Lowered peephole/view port in door, Lowered locks/deadbolt, Low-height bed, Grab bar - in shower, Dining table, Shower grab bar height (inches) - 33, Shower grab bar height (centimeters) - 84, Doorway wheelchair width (inches) - 39, Doorway wheelchair width (centimeters) - 100, Low bed height (inches) - 28, Low bed height (centimeters) - 71, Bed count minimum 1, Bed count maximum 1 |
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Room, 2 Queen Beds, Balcony, Partial Ocean View
Room Size:
506 square feet m2
|
GeneralBalcony, Square meters - 47, Square feet - 506, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Television, In-room climate control (heating), Shampoo, Ping - 14, Dining table, Bed count minimum 2, Bed count maximum 2 |
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Room, 2 Queen Beds, Balcony
Room Size:
506 square feet m2
|
GeneralBalcony, Square meters - 47, Square feet - 506, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Television, In-room climate control (heating), Shampoo, Ping - 14, Dining table, Bed count minimum 2, Bed count maximum 2 |
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Room, 1 King Bed, Balcony, Ocean View (Ceiba)
Room Size:
m2
|
GeneralBalcony, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Slippers, Television, In-room climate control (heating), Shampoo, Dining table, Bed count minimum 1, Bed count maximum 1 |
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Room, 1 King Bed, Balcony
Room Size:
506 square feet m2
|
GeneralBalcony, Square meters - 47, Square feet - 506, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Television, Resort view, In-room climate control (heating), Shampoo, Ping - 14, Dining table, Bed count minimum 1, Bed count maximum 1 |
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Room, 1 King Bed, Balcony, Partial Ocean View (Ceiba)
Room Size:
m2
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GeneralBalcony, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Slippers, Television, In-room climate control (heating), Shampoo, Dining table, Bed count minimum 1, Bed count maximum 1 |
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Room, 2 Queen Beds, Balcony, Ocean View
Room Size:
506 square feet m2
|
GeneralBalcony, Square meters - 47, Square feet - 506, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Television, In-room climate control (heating), Shampoo, Ping - 14, Dining table, Bed count minimum 2, Bed count maximum 2 |
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Suite, 1 King Bed, Balcony, Ocean View (Ceiba)
Room Size:
m2
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GeneralBalcony, Separate sitting area, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Slippers, Television, In-room climate control (heating), Shampoo, Dining table, Bed count minimum 1, Bed count maximum 1 |
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Room, 2 Queen Beds, Balcony, Partial Ocean View (Ceiba)
Room Size:
m2
|
GeneralBalcony, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Slippers, Television, In-room climate control (heating), Shampoo, Dining table, Bed count minimum 2, Bed count maximum 2 |
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Suite, 1 King Bed, Balcony (Governors Suite)
Room Size:
1561 square feet m2
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GeneralBalcony, Square meters - 145, Square feet - 1561, Private hot tub, Separate dining area, Separate sitting area, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Deep soaking bathtub, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Refrigerator, Separate bathtub and shower, Slippers, Television, Number of bedrooms - 1, In-room climate control (heating), Shampoo, Ping - 44, Private hot tub (indoor), Dining table, Bed count minimum 1, Bed count maximum 1 |
|
Room, 1 King Bed, Balcony, Partial Ocean View
Room Size:
506 square feet m2
|
GeneralBalcony, Square meters - 47, Square feet - 506, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Television, In-room climate control (heating), Shampoo, Ping - 14, Dining table, Bed count minimum 1, Bed count maximum 1 |
|
Presidential Suite, 1 King Bed, Balcony
Room Size:
2002 square feet m2
|
GeneralBalcony, Square meters - 186, Square feet - 2002, Private hot tub, Separate dining area, Separate sitting area, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Deep soaking bathtub, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Refrigerator, Separate bathtub and shower, Slippers, Television, Number of bedrooms - 1, In-room climate control (heating), Shampoo, Ping - 56, Private hot tub (indoor), Dining table, Bed count minimum 1, Bed count maximum 1 |
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Suite, 1 King Bed, Balcony (Ceiba Tropical View)
Room Size:
m2
|
GeneralBalcony, Separate sitting area, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Slippers, Television, Resort view, In-room climate control (heating), Shampoo, Dining table, Bed count minimum 1, Bed count maximum 1 |
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Room, 1 King Bed, Mobility Accessible, Balcony (Roll-in Shower)
Room Size:
506 square feet m2
|
GeneralBalcony, Square meters - 47, Square feet - 506, Ocean view, Air conditioning, Bathrobes, Blackout drapes/curtains, Cable TV service, In-room climate control (air conditioning), Coffee/tea maker, Hair dryer, In-room safe, Iron/ironing board, Minibar, Phone, Rainfall showerhead, Shower only, Television, Wheelchair accessible, In-room climate control (heating), Roll-in shower, Doorbell/telephone notification, Wheelchair-width doorways, Shampoo, Ping - 14, Lowered peephole/view port in door, Lowered locks/deadbolt, Low-height bed, Grab bar - in shower, Dining table, Shower grab bar height (inches) - 33, Shower grab bar height (centimeters) - 84, Doorway wheelchair width (inches) - 40, Doorway wheelchair width (centimeters) - 102, Low bed height (inches) - 28, Low bed height (centimeters) - 71, Roll-in shower width (inches) - 61, Roll-in shower width (centimeters) - 156, Bed count minimum 1, Bed count maximum 1 |
FAQ's
Is this property pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
Does the property have a swimming pool?
Yes, this Chacalal resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
How much does it cost per night to stay in property?
Best-rates for the Chacalal resort starts from $662 per night with includes Security/Safety, Spa, Restaurant, Bar, Child Friendly, Internet, Air Conditioner, Pool, Ocean View, Toiletries, Hot Tub, Kitchen, Laundry, Parking, View, Wheelchair Accessible, Sports/Activities, Bedding/Linens, Wellness Facilities, Entertainment, Barbecue/Outdoor Cooking, TV, Private Pool, Balcony/Terrace, Accessibility, Business Services, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.
Is property a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Is the property wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the Chacalal resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
What is the minimum night stay policy for the property?
Based on the information reported by the owner or manager, the Chacalal resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
What cancellation policy is in place for property?
Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
